This page explains how users can request deletion of their account and associated data for Mello, the AI character companion app available on Google Play.

• App name: Mello
• Google Play package name: com.kokoro.kokoro
• Developer contact: [email protected]
• Last updated: May 21, 2026

How to delete your Mello account

To delete your Mello account and associated personal data:

1. Send an email to [email protected].
2. Use the subject line: Mello Account Deletion Request.
3. Send the request from the email address connected to your Mello account, or include the Google account email used to sign in.
4. We will verify the request and process account deletion within 30 days.

What data will be deleted

When your Mello account is deleted, we delete or anonymize personal data associated with your account, including:

• Account identifiers
• Profile information
• User preferences
• AI chat history
• Companion memories
• Device tokens used for notifications